LOTTE DUTY FREE

Everyone

Bring entertainment and productivity together through LOTTE DUTY FREE. 롯데면세점 designed this system just for you. Check Shopping for details.

Guide For Install LOTTE DUTY FREE

Lotte Online Duty Free unveils new inclusive shopping experiences.
Meet the most powerful duty free brand in Korea and enjoy the new mobile duty free shopping paradise faster and easier for everyone.

[High quality features and services]
1. IN-STORE SERVICES: Improves the customer’s in-store shopping experience with different mobile shopping services such as brand store visit reservation, mobile queue ticket, and self-checkout services.
2. HOME: Offers unmissable chances Lotte Duty Free prepares for their customers..
3. TREND: Shows different visual and product curations created by Lotte Duty Free editors.
4. EVENT: Helps customers navigate online and in-store promotions more comfortably.
5. SALE: Presents today’s deals, glitching deals, and other money saving special deals.
6. RANKING: Gives a special duty free shopping guide that helps customers shop more quickly and easily.

■ App permissions
Lotte Duty Free observes and is bound by Paragraph 2, Article 22 (Gathering and Handling of Personal Information) of the Act on Promotion of Utilization of Information and Communications Network. Please read the following details and give your consent for access, collection, and use of your personal information by Lotte Duty Free in accordance with the Network Act+E27. The Lotte Duty Free App will only access, collect, and use the following information with your consent for the purposes stated. You can change your app permissions whenever you want. Additional permissions are not required to use the Lotte Online Duty Free App.

[Additional]
- Notification: notifies deals, offers, promotions, and recommendations
- Biometric authentication : Sign in using biometric authentication.
- Camera: uses the device’s camera to read QR codes and scan your passport details pages.
- Photos, media, and files: uses photos in the device.
- Microphone/speech recognition: enable voice search
- Location: for in-store checkout.

※ Customer service center
Online shopping: +82-1688-3020
09:00 to 18:00 (KST)

- DUTY 4 EARTH Lotte Duty Free

LOTTE ONLINE DUTY FREE

Updated on

Aug 21, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
about how developers declare sharing
No data collected
about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

14.8K reviews

Julie Begin

March 16, 2025

Shopping is simple, but checkout is a disaster. The app forces you to use an unknown payment app with a broken registration process requiring a passport scan that doesn’t work. The endless glitches took over 40 minutes, and payments kept failing. Frustrating and unnecessarily complicated. I very nearly abandoned my cart.

2 people found this review helpful

롯데면세점

March 20, 2025

Dear Valued Customer, We sincerely apologize for any inconvenience. Please contact our customer service center at 1688-3020 with details of the issue. Our team will review your case and resolve it as soon as possible. We appreciate your patience and remain committed to providing the best experience at Lotte Duty Free. Thank you.

Dongwei Chen

April 8, 2026

Slow clunky UI, 3rd party payment app in 2026? I managed to get it to work for me but others might not be as lucky. I skipped the NFC passport scanning on Exim pay and stuck to the camera scanning. selection not as good as shinsegae, but that app presents its own set of problems...

롯데면세점

April 15, 2026

Dear Dongwei Chen, we sincerely apologize for the inconvenience. We value your feedback and will continue reviewing and improving our services to provide a more convenient experience. Thank you for sharing your thoughts with us.

Charlotte Tran

May 24, 2026

very laggy. spent 3 hours and could not even make a payment. app crashes all the time.

롯데면세점

May 28, 2026

Dear Charlotte Tran, We sincerely apologize for the inconvenience. Please contact our 1:1 Inquiry service or customer center at +82-1688-3020 with a detailed description of the issue and your device information. We will review it promptly and provide further guidance. Once again, we deeply apologize and will do our best to serve you better.